Return and Refund Policy
What is QUANTUM's Returns and Refunds policy?
The general requirements for return and exchange are as follows:
It is within seven (7) days from the delivery date.
You have proof of purchase (transaction ID/order number, invoice, delivery order, bank statement).
The goods must be in new condition and returned in the original packaging along with all original accessories (including software, manuals, cables, adapter, warranty cards, etc…).
The product must not have been used or installed or had any data inputted.
All sealed items must not be opened.
Refund for purchases made online via our website does not include a 3% processing fee for payment methods.
Frequently Asked Questions
Can I return an item after 7 days upon receipt?
Your item cannot be returned after 7 days upon receipt; it can only be serviced. We suggest you to contact and send the item directly to QUANTUM's Service Center for prompt assistance.
I have returned my item, how soon will I receive my refund?
Refund will be made within 21 days upon receiving the product.
Need to initiate a return? Contact our support team.
Contact Support