Warranty
Product Warranty Registration
Please fill up product information by contacting us at quantum.international.sg@gmail.com to register your warranty.
How to check my product warranty status?
You may check your warranty status/period in the receipt given, contact QUANTUM's support team, or contact the respective merchant (QUANTUM's authorised retailer/distributor or other online platform).
Where to send my product for repair service?
For products purchased directly from QUANTUM, please contact our support team to arrange a service appointment or drop-off.
For products purchased from QUANTUM's authorised retailer/distributor or other online platforms, please contact the respective merchant for warranty procedure and service location.
Warranty Policy
QUANTUM products generally come with a minimum of 1 year carry-in warranty, covering all issues related to manufacture fault, excluding third party damage and physical wear and tear. Your product may come with 1, 2, or 3 year warranty; however, please note that battery warranty is limited to 1 year (applies to extended warranty too).
On-site pick up and drop off can be arranged on every Wednesday and Saturday by our logistics partner.
Warranty Exclusions
QUANTUM's warranty shall not apply in the following situations:
- 01
The Product is damaged by accident, abuse, catastrophe, improper use (including failure to heed instructions or warnings), improper maintenance, inadequate packaging, neglect, misuse, or operator error.
- 02
The Product is damaged by external causes, including but not limited to corrosion, falls, environmental factors (including temperature and humidity), power failure, faulty power supply, or air conditioning.
- 03
The Product is damaged due to alterations, changes, modifications, repair, or other services performed by a third party not authorized by QUANTUM.
- 04
Product accessory, apparatus, attachment, or devices that are not originally bundled with the Product or not provided by QUANTUM.
- 05
Damage to or loss of any data, program, or removable storage media.
- 06
Installation, relocation, or removal of Product or any accessories, apparatus, attachments, or other devices.
- 07
Normal wear and tear, including without limitation, to a Product or Product accessory or part that is consumable or expendable.
- 08
LCD panel containing not more than 3 bright/dead pixels.
- 09
A Product or part where you cannot provide the serial number or purchase receipt issued by QUANTUM or QUANTUM's authorised retailer/distributor.
- 10
Product that is not purchased from QUANTUM or QUANTUM's authorised retailer/distributor, or was leased or loaned by a third party.
- 11
Damage caused by shipping carrier.
- 12
Hardware or software incompatibility issue(s).
- 13
Installation, removal, and set-up service charges.
- 14
Software-related issues such as system corruption, malware/virus, or improper settings errors.
Have a warranty claim or question?
Contact Support